1. What are your standard delivery charges?
For most of the UK*, spend more than £39 and we’ll deliver it to you, absolutely FREE! For orders below £39 delivery will be charged at £3.99.
We aim to pack and despatch all orders within 2 working days. (usually within 24 hours).
For orders under 2kg our standard delivery service is Royal Mail Second class. Delivery is 2-3 days after despatch. Postal deliveries are Monday to Saturday, excluding Bank holidays.
For parcels over 2kg our standard delivery service is by courier. Courier deliveries are Monday-Friday, excluding Bank Holidays, and a signature may be required.
We are currently unable to ship heavy items over 4kg to Northern Ireland Due to current brexit requirements. For all Orders under 4kg we can ship to northern ireland. for items/orders under 4kg Parcels will be dispatched via Royal Mail. if you are unsure of the weight of an order please feel free to contact us prior to placing your order and we will happily check for you.
2. What are your delivery times?
We understand that getting your items to you quickly is really important, so we make every effort to process your order as quickly as possible. Any order received after 12 noon will usually be processed the following working day. You can expect to receive your parcel within two to three days from dispatch but delivery can take between two to five working days. For special order items, orders may take 5-10 working days to come into stock before they can be sent out to you. Please allow up to 14 days for delivery.
At this time we do not offer a next day service. This is a feature we hope to bring you soon.
3. What if I enter the wrong address?
Whoops! I accidentally placed my order with the wrong shipping address! What should I do? Submit a query using our online message system or email us at firstname.lastname@example.org and we will get this corrected for you ASAP.
4. Do you ship internationally, i.e. outside the UK?
Sorry, we don't currently ship standard orders outside the UK. If you are an international customer and are interested in any of our products please contact us by filling in the form on our contact page and tell us what you would like to purchase and where you would like it shipped and we can discuss shipping arrangements. Please note we can not take any responsibility for any custom charges that you may incur.